How to configure the Jira Create Screen when creating an issue from Slack?

Question

I want to use Slack to create Jira tickets.

I set it all up and then use the /Jira create command in Slack to create issues.

My question is how do you determine which fields appear. I was thinking that it would be using the Jira Create Screen of the issue (Bug in my example).

However, they don't match up like I thought they would.

I tried modifing the Create Screen - but it must be using a different source.

Has anyone solved this? Or is there another way to configure which fields show up in the Slack Jira interface?

stephan.lewis · Answer

I figured it out - I just needed to remove all the fields that I didn't want from the Create screen (including those in other tabs).

Now everything works as it should.

stephan.lewis · Answer

The fields in the Create dialog in Slack are coming from somewhere in Jira - the question is where?

I looked at the Create screen for a bug issue and compared that with the Create options from the Slack interface.

I could see that Dates where not taken - this is a clue (didn't want them anyways)

Maybe I can remove the people from the Hidden Fields???

Check out the picture below

Mohanraj Thangamuthu · Answer

Hello, Good day. At the moment we don't have the option to customise create screen from slack. Following feature request has been filed for the same. https://jira.atlassian.com/browse/JSWCLOUD-18369