How to make sure you receive emails when a client submits a request?

Question

We are trying to use Jira service Management.  When a request is made we are not receiving emails telling us their is a request and I can't see the request when I log into the portal.

Tesha Vogt · Accepted Answer

Have you checked the logs to see why they are failing?

To view the logs go to the Jira Service Management Project->Project Settings (on left at bottom)->Email Requests

You should then see something similar to this screenshot on the right side. Click view logs to see the status.

Daniel Vest_pijfea · Accepted Answer

Make sure to check out your notification settings as well → [https://{domainhere}.atlassian.net/plugins/servlet/project-config/{projectnamehere}/notifications