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How to find the contents of the Jira webhook payload

Leslie Martin_zgb1za

Screenshot 2024-01-09 130349.png

Hello,

I am using automation rules to POST issue data to a webserver. Its working very well but randomly I get an HTTP response 400.

I am assuming the actual data structure of "Issue data (Jira Format)" is changing depending on the ticket data.

Is there anywhere in Jira logs that I can find the actual JSON payload that Jira sent to my endpoint?

Accepted answers

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Eugenio Onofre_v78igo

Hi @Leslie Martin

You can have the payload logged as part of your automation. To do so, you can add a log event after the webhook call and log {{web.request.body}}.

Another option would be for you to, inside the webhook automation, test it using the VALIDATION feature.

In case this answer helps you resolve your query, please accept it so it can help other community users in the future.

Regards,
Eugenio

Leslie Martin_zgb1za

Hi @Eugenio Onofre

Thanks for those insights. It will probably get me to where I'd like to be.

But its not working....

I added a log action to the end of my rule:

Screenshot 2024-01-10 102545.png

But I get this:

Screenshot 2024-01-10 102903.png

I'm struggling to find documentation on what the correct smart values should be? Or is there something else wrong with my rule?

Leslie Martin_zgb1za

I found documentation for logging the web response, but I need to log the web request.

Thanks so much!

Leslie Martin_zgb1za

@Eugenio Onofre do you have any more ideas?

The {{web.request.body}} doesn't work for me.

Eugenio Onofre_v78igo

Hi, pardon. The correct is {{web.response.body}}

Leslie Martin_zgb1za

@Eugenio Onofre I am trying to capture the outgoing payload, not the response from the server.

Nonetheless, I tried your recommendation, but I get the same result.

Screenshot 2024-02-02 0807432.png Screenshot 2024-02-02 080706.png

Eugenio Onofre_v78igo

Hi @Leslie Martin , would you mind sending a screenshot of the step where you call the API (please hide API details)

Leslie Martin_zgb1za

Hello,

Does any one have any insights for me?? I'd be glad to look through documentation, if someone could point me to where it gives the info I need. Thanks!

Leslie Martin_zgb1za

Hello,

What is the best way to get answers from this community?

Leslie Martin_zgb1za

Hi @Eugenio Onofre or anybody ??

Eugenio Onofre_v78igo

I am sorry for the delay on this, I have been out of office on vacation.

Unfortunately I am not aware of any smart variable that can be used to log REQUEST.

I would recommend raising a ticket with atlassian support at https://support.atlassian.com

Leslie Martin_zgb1za

Okay. That is what I was trying to do.

Thanks for your insights.

Juergen Lanner

Hi @Leslie Martin , I have the same problem that I cannot see or log the payload that is sent out.
Did you find a solution to your question in the meantime?
I'd really appreciate that :-)

Thanks!

Leslie Martin_zgb1za

@Juergen Lanner
Sorry, I have not. I am successfully logging the response, but not the request. I randomly get errors that the remote webserver rejected something in the request body, but I don't have a good way to see each payload that I sent.

Let me know if you come up with something!

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