We have explored using automation to post webhook updates to a pre-defined MS Teams channel. This works well.
We also have JSM/Teams integration which allows us to crate messages or meetings in Teams from within a JSM case.
Ideally, however, we would like to create a new MS Teams channel within an existing Team from within a ticket. Example:
An MS Team called 'War Room' exists. a new incident case is raised in JSM. When we take action in JSM, we want a sub-channel creating underneath 'War Room' explicitly for that incident.
Does anyone know of a way that can be achieved either manually (from with JSM) or via automation trigger?
