Created vs. Resolved Issues Report

Question

Hello,

I have a question about Created Issue  vs Resolved Issue.

Below is our Project SFMA's Chart.

We only have a data for issues "Created". However the number of issues "Resolved" are zero.

Also,  below is the Data Table.

Data, only have "Created" no "Resolved"

Do you know the reason?

Question 1

Is there a way how to count Resolved also?

Question 2

Resolved data for already generated entries is not counted, so it appears to be missing. If I learn how to count Resolved data(Question1), is there a way to update Resolved data for existing issues in bulk?

Nic Brough -Adaptavist- · Answer

The status is not what you need to look at.  As I said, you need to look at the resolution.  You need to add screens or post-functions to the workflow to handle resolution when you go between "done" and "not done" status.

Rayun Yun · Answer

Also, if you see the below image, we set the status "Closed" to add the category same status kind like a "Done"

I really don't know why our project couldn't count resolution.

Rayun Yun · Answer

@Nic Brough -Adaptavist- 
Hello !

Thank you for your answer.

Below is our workflow.

Also, below is the viewing of SFMA Project's "workflow - test"

Please guide me on the details of setting up Jira as an administrator. I don't have much experience with Jira administration.