Show related Zendesk ticket submitter email in the JIRA summary pane

Steve Hess

Hi Everyone,

In my JIRA Zendesk integration, I would like to show the email address associated with the ZD ticket in this summary.  So when I am reviewing the JIRA ticket I can easily tell which customer(s) submitted the related ZD ticket(s).  Thanks in advance.

 

Brant Schroeder

@Steve Hess per their documentation I believe you would have to create a custom field and then sync it to the zenith desk customer field.  https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature