How can I set a list of "prioritized issues" for quick management and easy following?

David Parenteau

Every mondays, I have a set of issues to resolve for the current week, We establish a list on the side about in which order I will have to resolve the issues. Sometimes during the week, this list of "ordered" issue has to change because of new emergency coming in suddenly or new prioritizations for some issues. (get more urgent or less)

 

Is there a place/list I can use to see my issues and only have to move the issues in a specific order I need to follow? 

I don't use Sprints at all for this kind of projects so sprint board is not really a solution for me. My project is a Service Desk type project

Thanks you for your advice 

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

The first place to look in a Service Management project is queues - these can be configured to select issues the team should be looking at, and automatically sort them into the right order.  The idea is that each Agent should be looking at the queue when they finish their current issue, and picking up the next one in the queue (the simplest and most intuitive way is to have a queue that selects only unassigned issues, and when an Agent picks an issue up, they assign it to themselves so that none of the other Agents see it in the queue)

The next one is probably SLAs - an Agent should be looking to fix the issue nearest breaching the promised service level.  But I strongly recommend having your SLAs feed your queue - the closer an issue is to breaching its SLA, the higher up the queue it should be.

The third one might be to create a Kanban board for the project and look at the backlog for that.  It will allow you to rank things.  (But again, I would use the rank to inform a queue...)