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Customize CSAT ratings

Hello Team,

I would like to customize the CSAT ratings as into 2 responses rather have 5 different.

For an example: CSAT response should be either Good or bad.

Is this possible?

Best Regards,

MT

Accepted answers

All comments

Rebekka Heilmann (viadee)

Hi @Malisha Thapa

welcome to the community.

At the moment you cannot customize the CSAT feature. You can only create new custom reports including the CSAT responses.

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