Creating a user with allocated license - connected e-mail is shared

Anneliese Pretorius

We want to create a Jira user, understanding that a license will be allocated. However, the e-mail for this user is a shared outlook e-mail. Users on this e-mail are all individual users on Jira as well. 

Will this contravene licensing terms? Will it contravene licensing terms if we add users to the shared e-mail that are not individual Jira users (Note that this "user" does will not have access to Jira and will not be required to post or view any issues?

 

Walter Buggenhout

Hi @Anneliese Pretorius ,

I am not sure what you mean with contraversing licensing terms. But in short: an account with a unique email address simply counts as 1 unique user, regardless of it being an individual or a shared account.

I am quite sure I am not telling anything spectacular when I say that handing out a license and access to a shared account may pose all kinds of risks and problems to your instance. If it is really granted access to data, people will be able to access these data using that account. And so at the very least you will need to reset the account password every time someone from the group leaves your company. You won't be able to verify who performed certain changes when they were done with the shared account and so on.

I am slightly intrigued by the statement that you want to give this account a license, but no access to anything in Jira. It doesn't make much sense to give it a license then, no? That comes down to saying: hey, you can use the application, but you can't do anything there.

Hope this helps!