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Clone Issue Type - free text field to Link

Anthony Pugliese

Hi All

I have created an automation between 2 projects in my org to copy manually trigger a clone of an issue from 1 project to another only in a single direction.

let's call that Project A always copies to Project B by the manual trigger. never vice versa

project A users in past were not guided on how to use the tool correctly and ended up creating a free text field called URL to copy a link of a document.

Project B uses the inbuilt weblink feature

upon my clone/copy from Project A to B, is there a way grab the URL from the free text field and create a weblink in the newly created item?

would there be a way through the automation or via a script that could be run to do this without manual copying over?

Accepted answers

All comments

John Funk

Hi Anthony,

My first impulse is, yes you should be able to do this. But, sorry, I am not completely following the exact scenario. Can you have an example with sample values, including a sample of what is put in the free text field and what you want it to look like in the new/cloned issue?

Anthony Pugliese

Hi John

thanks for reply

PROJECT A has a field with a url of the location of a specific document or reference page.

below is an example of the URL field with a sample URL from Project A

URL FIELD A.png

URL FIELD.PNG

Once the manual trigger is selected to Post clone/copy from Project A to Project B, I wish to turn this URL into a web link as there is no corresponding URL field.
Below is a manual example of the process
URL FIELD 2.PNG
URL FIELD 3.PNG URL FIELD 4.PNG

URL FIELD 5.PNG

John Funk

So sorry for the long delay! And you might already have it solved. But why don't you just use a URL field in Project B instead of a text field?

Anthony Pugliese

@John Funk , thanks for reply

no havent solved it yet

i do not want to create a new field as my company has decided to limit additional fields created due to the scaling problems it has faced in past of X amount of fields created and many not used. plus creating a field would seem useless since the functionality is present by using the web link feature.

any help would be appreciated?

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