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How do I create a jira automation to leave a comment mentioning multiple users in a custom field?

Frank_gdloay

I have a custom user field called "Analyst(s)". This is a user field that sometimes only has one user in it or sometimes it might have a couple users in it.

What I want to do is create an automation that leaves a comment on the ticket when that ticket is transitioned to a certain status that @mentions all of the users in that custom field "Analyst(s)".

How do I do this?

Accepted answers

Mikael Sandberg

You can do that by getting the Atlassian Id for the users in that field via smart value and @ mention them like this:

[~accountId:{{user field name.accountId}}]

Note that if you have multiple users in that field you need to divide it up since you cannot use one [~accountid...] for all of them.

All comments

Mikael Sandberg

You can do that by getting the Atlassian Id for the users in that field via smart value and @ mention them like this:

[~accountId:{{user field name.accountId}}]

Note that if you have multiple users in that field you need to divide it up since you cannot use one [~accountid...] for all of them.

Bill Sheboy

Hi @Frank

Adding to Mikael's answer...

When working with a multiple select user field, your rule may use the list iterator functions to add those mentions. For example:

{{#issue.yourUserField.accountId}}[~accountId:{{.}}]{{^last}}, {{/}}{{/}}

To see other examples of list iterators, please look here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#Combined-function-examples

Kind regards,
Bill

Frank_gdloay

Thanks Bill this worked perfectly. Would you mind breaking down your answer to help me understand exactly what it's doing? I was confused on this portion in particular

{{.}}]{{^last}}, {{/}}{{/}}

Bill Sheboy

Awesome; I am glad to learn that helped!

For more details on my suggestion...

The {{last}} and {{^last}} smart values are helpful when using a list, to add (or not add in the case of ^) things like a delimiter, as a suffix. In my expression:

{{^last}}, {{/}}

This will add a comma-followed-by-a-space between each item, except the last one. For your comment mentions, this makes it look nicer...but for other things like JSON and math expressions, this helps prevent syntax errors.

There is also a {{first}} operator when a prefix is needed for list values.

Regarding the {{.}} that is the placeholder for each item while iterating over the list. And so for this expression

{{#issue.yourUserField.accountId}}[~accountId:{{.}}]{{^last}}, {{/}}{{/}}

Where we are iterating over any accountId values found in your multiple-select field, it is each value as we loop.

A less cryptic, way to do this would be this:

{{#issue.yourUserField}}[~accountId:{{accountId}}]{{^last}}, {{/}}{{/}}

That would iterate over the user objects selected in the field, and then use just the accountId attribute. All of the other user attributes are available when using this method: displayName, emailAddress, etc.

That link I provided to the combined list examples show things not documented anywhere else for rules, so it may be worth a read to learn more :^)

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