Unable to Edit Global Templates

Question

As part of our migration to Confluence cloud: Within Confluence server, we duplicated space templates into global templates. Then migrated those over to Confluence cloud as global templates. However, when trying to edit those templates, all we are getting is the title of the page and no body.

That is, the body of the page is empty AND I cannot make any edits to it. However, I am able to view the page just fine with all of its content, which seems to indicate the page itself migrated just fine.

In summary, clicking "Edit" on a template in the "Global Templates and Blueprints" page brings me to a screen that just displays the title of the page, the toolbar, a blank body that cannot be edited at all, and the "Save, Preview, Cancel" buttons on the bottom.

mchavez@hyannisportresearch.com · Answer

Thanks for your response, I'm a site admin and the other site admins have the same issue.

Barbara Szczesniak · Answer

mchavez@hyannisportresearch.com Only Site Administrators can edit global templates; though I would think you'd get a message to this effect, rather than a blank page.

Start with the following pages for information about global templates in Cloud:

* https://support.atlassian.com/confluence-cloud/docs/administer-global-templates/ 
* https://support.atlassian.com/confluence-cloud/docs/create-a-global-template/

Lori B. Masingil · Answer

This happens to me as well, but we have not migrated anything - the templates have existed in Confluence cloud for years and now cannot be edited. Perhaps this is a new bug with Confluence in general?