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Post Deleted Worklog Id via Webhook

Barbara Theiß

We sync our JIRA Worklogs to an external tool. Whenever a worklog is deleted we need to submit its id to the other tool to delete it there as well. I created an automation rule that calls a webhook on worklog delete events. But if I use custom content for the POST value and enter {{worklog}} the rule fails.

If I post the default issue data it works but then it doesn't contain information about the deleted worklog.

Any idea how to solve this?

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Alexander Ziegltrum

Hey @Barbara Theißdid you come up with a solution yet?

Barbara Theiß

Hey @Alexander Ziegltrum ,

I finally ended up sending the worklog as an email to mailparser.io using the worklog id as mail subject. Mailparser then passes the mail to my webhook.

Maybe there is a better solution out there but at the moment it works for me.

Alexander Ziegltrum

Hey @Barbara Theiß

thanks for your reply.

I created three automation rules, for workog created, edited and deleted. The first two work as expected. With {{issue.worklog.Id}} e.g. I can pass the value to the webhook of our external tool.

That does not work with the deleted event. The deletion event itself is recognized as expected, but there is ID with {{issue.worklog.Id}}, the audit log is empty.

How did you manage to get the ID of a deleted worklog at all?

Lior Pinelis

@Barbara Theiß @Alexander Ziegltrum did you try using System Webhook instead of automation?

https://[Your Domain].atlassian.net/plugins/servlet/webhooks#

You can configure it to be send on Worklog delete.

You can also include {worklog.id} as a variable in the URL.

Barbara Theiß

@Alexander Ziegltrum

Don't know why but with the email action {{worklog.id}} works perfectly fine as a subject.

I just retested it within a webhook - but that's still not working there.

By the way: I have a webhook posting to my external tool whenever an issue gets deleted - that is not a problem at all...

Alexander Ziegltrum

@Lior Pinelis no, absolutely not Haven't thought about it, but will try it out and let you know.

Barbara Theiß

@Lior Pinelis great idea, thank you. My external tool used to not accept url parameters but that was changed recently. So: yes, that worked! Still don't understand why automation fails but as long as there ist a solution, I am fine :-)

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