Can I set up an email notification when request is complete?

Kelle Foreman

I'm using Jira Service Management.

I'd like to have our department email receive an email notification whenever a request is closed/marked done/etc.

I thought it would be in one of the areas below.

Under settings and Customer notifications, I found a "Request done" but could not figure out how to add our department email to the listing.

Under settings and Internal notifications, I could not find a "Request done" in the Event listing.  I tried adding a notification, but the only option was to add one when a comment was deleted.

Any guidance would be appreciated!

Kelle

Rebekka Heilmann (viadee)

Hi @Kelle Foreman 

You can use Jira Automation for that.

Trigger: Issue status changed (or field changed and check "Resolution")
Action: Send email

You are free in who to send what message in Automation and just need to find the right trigger/condition.

Note though: There are limits on Rule executions now, so depending on how many issues you have a month, you want to be aware of that.

Also: Make sure it's not just yourself that wants to receive that email ("I'd like to")

 

An alternative not using automation would be to create a filter showing all tickets resolved/moved to done within the last hour and then subscribe to that filter every hour (or any other timeframe). You can subscribe single users or groups to filter results.