Can we lock down who can create specific task types?

Question

Inside of one of our projects, we have both task and helpdesk tasks. We'd like to make it so that users can only submit helpdesk type tasks, and not accidentally create "tasks" which are used for project work and not added to our helpdesk queue. Is this a possibility? Or do we need to rethink our process?

Joe Pitt · Accepted Answer

Jira doesn't have issues level control. There is a work around where after the users attempt to open an issue you deny it when they save it. But that tends to make the users mad. Most long time Jira users opt to create a different project for the tasks and link the task to the related helpdesk issue