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Need to reply using the email linked to the JSM project

Ayush Lawania_c3cygh

Hey,

I have created a JSM project and linked a email box (abc@gmail.com) to it in which we receive emails regarding our request, but whenever any notification is sent to customer it shows some other email address, I would like show all the responses sent from abc@gmail.com instead of <jira@nationalautocare.atlassian.net>, how can I achieve that.

Accepted answers

Rebekka Heilmann (viadee)

Hi @Ayush Lawania

Go to project settings > Notifications > Notification Email

and change it to your custom email adress.

Mayuresh Kamble

Hi @Ayush Lawania ,

You can go through this Documentation and see if it can help.

Regards,
Mayuresh

All comments

Rebekka Heilmann (viadee)

Hi @Ayush Lawania

Go to project settings > Notifications > Notification Email

and change it to your custom email adress.

Ayush Lawania_c3cygh

I tried but with this we can only change the prefix, but i want to change the entire email address, I tried adding it to the incoming mail server but still I do not see the email address which I added.

Mayuresh Kamble

Hi @Ayush Lawania ,

You can go through this Documentation and see if it can help.

Regards,
Mayuresh

Rebekka Heilmann (viadee)

have you read the documentation @Mayuresh Kamble has provided as well?

Add custom email addresses for product notifications | Atlassian Support

To be able to sent emails from custom domains you need to add that domain to your Atlassian Organization. I guess that didn't happen yet.

Ayush Lawania_c3cygh

that's a microsoft email address, how can

i add it in domain, i do not want to add it as a domain, is there any other way?

The email address where we receive emails is this: fastsupport@apcoeasycare.onmicrosoft.com
I believe this should not be the case where I have to add it as a domain, that wont be possible right, we can not add each and every service management email addresses as domain.

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