How to configure hte Issue view for subtaks

Simon Sahli

Hello community,

We are currently moving from Jira Server to Jira Cloud and I want to configure the "Issue view" for one JSM project.

Now I am able to configure with the "Issue view" for the request types, which fields I want to have displayed where, which works well.
However I would like to do the same for the subtask (work order issue type).
The subtask issue type is obviously no request type though and thus not visible in the request type menu.

So how can I access the issue view for a subtask issue type in order to configure which fields are shown where?

Thanks in advance!

Cheers,
Simon

Nic Brough -Adaptavist-

Hi Simon,

JSM does not really have a big use-case for sub-tasks.  This is mostly because they are completely irrelevant to the customer raising the requests, and most Agents don't need them - they will tend to create issues in other development projects to cover bits of requests that need someone else to look at.

You can create and use sub-tasks in JSM projects, and they work the same way as sub-tasks in JSW and JSM projects, but the customer will never see them. 

If your JSM project is company-managed, look to the "issue type screen scheme" - you need one that says "for issue type X use these screens, and for Y, use a different set" (probably with X being most or all of your base level issue types like Stories, and Y being most or all of your sub-task types)

If your project is team-managed, you have to go into each issue type to configure it.