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Error message "A space with key "Key" already exists"

Kajsa Fransson

I have exported and importerad an new space to Jira Cloud (as a test). It went well. Now I would like to do it again with all pages included in the space. But now I get the answer:

"A space with key "Key" already exists"

I have already removed the space and it is not visibel in the GUI. What needs to be done to import it again?

Accepted answers

Tim Kopperud

Hi @Kajsa Fransson, welcome to the Atlassian Community.

To reuse a previous used key from a space that is deleted, and now in trash, a Confluence Product Admin within you organisation needs to purge the space from the Space Directory.

You might find this document helpfull. Notice the topmost blue information:

TimK

All comments

Tim Kopperud

Hi @Kajsa Fransson, welcome to the Atlassian Community.

To reuse a previous used key from a space that is deleted, and now in trash, a Confluence Product Admin within you organisation needs to purge the space from the Space Directory.

You might find this document helpfull. Notice the topmost blue information:

TimK

Kajsa Fransson

Thank you!

mike alloy

@Tim Kopperud I have a similar issue with this error, but not similar enough where your suggestion helps. I have been attempting to import a space via a zipped XML file. On the first try while checking JIRA macros the page was accidentally refreshed and I saw a message that the check was completed. I saw no new space was created so when I tried again I received an error with the string "A space with key RMG already exists" during the second stage of the import.

I would assume this was from the first attempt. However, I cannot find a single space in my instance where RMG appears and no space title even similar to that. There is no space currently in the trash and no spaces that have been archived are close to this either.

Can you help?

Kajsa Fransson

I missed this step:

To purge a space:

Click Spaces dropdown on the top nav and select View all spaces.
Click Trashed lozenge.
Click the details icon (…) for the space you want to restore and select Delete permanently.

mike alloy

@Kajsa Fransson That's the weird thing, when I click on Trashed there's nothing there

Tim Kopperud

Hi @mike alloy, welcome to the Atlassian Community. I'm sorry, I do't have an answer to that exact problem.

If you still have this issue with RMG, I suggest you post this problem in a new dedicated thread. There are two main reasons for this:

Since this thread as been tagged as Answer accepted it will not be monitored by other community members who might be able to help (e.g. I only look for non-answered questions myself).
Community leaders are able to escalate a problem if needed. A solved issue will not be escalated, and Answer accepted is regarded as solved.

So, if you post a new question (new thread) you will have more community members looking into this issue together with you, and someone might come up with a solution for this problem.

TimK.

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