nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Virtual agent outside of slack or teams

Gabriel Mercer

I am interested in using the JSM virtual agent but my organization does not use Slack or Teams, we use Zendesk for customer support and Gchat for internal communication. In this scenario, does anyone know and say whether the Virtual agent can be useful?

Accepted answers

A A Ron Geister _Trundl_

@Gabriel Mercer

At this time Virtual Agent is only available for Slack and Teams. So it would not be useful for your org as it will not connect to Gchat and or Zendesk.

If your org was to migrate to either chat platform I believe it could be very useful for you but that tool choice would need to happen first.

I hope this helps.

Respectfully,

Aaron

All comments

A A Ron Geister _Trundl_

Gabriel Mercer

Thank you @A A Ron Geister _Trundl_ !!

A A Ron Geister _Trundl_

@Gabriel Mercer

I was able to find this feature request for google chat to integrate with the Virtual Agent.

Please add yourself and share with others to upvote this feature.
https://jira.atlassian.com/browse/JSDCLOUD-13232

Respectfully,

Aaron

Gabriel Mercer

Awesome!!!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management