Remove Jira Chat froma slack channel

Question

Hello,

I have Jira Chat setup to 5 Slack Channels, however Im looking to remove it from 1 Slack channel only.

I cant seem to find a way to do this without removing the entire app via the configuration page.

How can I remove Jira Chat from only a single Slack channel without removing the entire app?

Laurie Sciutti · Answer

Oh I see.  Well ~ that's LAME.  I don't see a way to do this either.  I would recommend reaching out to Support.

Marc -Devoteam- · Answer

Hi @Tristan

Chat is integrated per Jira project, not per issue in the project.

So based on your explanation on the provided issue keys, this is in a single project.

You are able to use the chat on each issue in the project.

You can simply start a new chat from from issue SD-2, but this is in the same channel.

Tristan_c6w2ur · Answer

Heya Laurie! Not quite!

Apologies if I didnt explain it better. With Jira Chat (or Atlassian Assist..) for reference, here's the link - settings/chat?placement=projectSettings

I have 2 Jira Service Desks. I am trying to remove 1 Request Channel from SD-1 and instead setup Jira Chat with the Request Channel I removed from SD-1 with SD-2

Following their documentation here

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/

I see only an option to remove or revoke our entire Slacks access to this, which is very undesirable :)