Is it possible to have a dropdown with the devices linked to an employee when creating an issue?

Laura Rodriguez_8lz6e7

Hi, 

When creating an issue from the customer portal, Is it possible to add a dropdown on the Request form to show all the assets that employee has? so they can be able to select the affected object.

Thank you.

Fernando Eugênio da Silva

@Laura Rodriguez 

You can do it using Assets and applying an AQL in your Assets field.

You can see the necessary AQL to be able to do this here: https://support.atlassian.com/jira-service-management-cloud/docs/use-assets-query-language-aql/

 

Hope this helps you.