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Why do I get the error: "We couldn't create your workflow Status must have an inbound transition."

Svetlin

When trying to copy a workflow, I get the following error:

"We couldn't create your workflow

Status must have an inbound transition."

Background Info

This occurred in production where we had one status floating around in the workflow not having any transition. After the holidays though trying out with the very same workflow with the above mentioned status, not related to any transition, we could not replicate the error on production anymore. In the sandbox I removed the status in question, so I assumed that solved my problem there, so that I never saw that error.

Could it be a bug on Jira side? Or if something else, does anyone have an idea why does this error occur?

Accepted answers

Rebekka Heilmann (viadee)

Can you post a screenshot of the workflow you are trying to copy?

I am a bit confused by the background info... In Sandbox, you removed the status from the workflow, then copied it and still had the same error message?

All comments

Rebekka Heilmann (viadee)

Can you post a screenshot of the workflow you are trying to copy?

I am a bit confused by the background info... In Sandbox, you removed the status from the workflow, then copied it and still had the same error message?

Svetlin

No, on the Sandbox I first removed the status that was floating around and there I never got the error. On Production however, since I was a bit scared removing the status might affect the users, I did not remove that unused status. So I assume, that the error came up on production for that reason. Today however, the error was gone from production so I cannot give you much more info than this.

Here the requested screenshot:
blurred_di_wf_Screenshot 2023-12-15 at 14.19.41.png

Rebekka Heilmann (viadee)

So now you can copy the workflow without an error? That's odd.

Either way - having a status with no in- or outgoing transition isn't recommended. So even in your productive workflow, you should transition all exisiting issues in that status to a different one (-> for that you need an outgoing transition to at least one other status) and then delete the Status "In Progress". You could also just try to delete the status - if there are any issues still in that status you will get an error message.

Unless you want to keep it -> then add transitions accordingly.

At the moment, you may or may not have issues that stay in limbo which may cause issues later on.

Svetlin

Hi @Rebekka Heilmann _viadee_ , thank you for the prompt responses!

Can you elaborate why is it not recommended to have a status without a transition?

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