Hi,
Looking to automate increase/decrease of generic stock items in Insight when objects are added on service desk tickets. So customer requests a mouse, support person gives them one, they add generic 'mouse' (rather than tracking all of these individually by serial number) as a linked object on the ticket and resolve it. Now in Insight, that should show we have 9 mice on hand rather than 10.
Need the opposite as part of this as well, so user leaves the business, we receive back a mouse and a keyboard which are added on the ticket, in Insight we now have 10 on hand again.
Is this doable? FYI I'm not a full Jira admin, looking to handle this myself if I can rather than escalate it.
Thanks in advance!
