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How to prevent the "Updated"/"UpdateDate" field from changing when the change is due to automation

Cash Coyne_tanpr0

I want to have an automation rule that changes a field in an issue, but I don't want the "Updated"/"UpdateDate" field changed.

The reason is that I only want the updated field to represent changes made by a user, not most automation rules.

Is there a way to do this?

Accepted answers

Dan Tombs

Hi @Cash Coyne

Unfortunately the actual updated field doesn't care how the update came to the issue but just reflects that there was an update.

The way I have seen teams get around this is to have an additional custom date and time field and use an automation rule to copy the time stamp into it when an actual user makes an update.

The rule would look like below.

Trigger: Issue updated.

Condition: User condition - User who triggered event - Is not in role - Atlassian-addons-project-access.

Action: Edit issue - New custom date field - {{now.jiraDateTime}}

Let me know what you think.

All comments

Dan Tombs

Hi @Cash Coyne

Unfortunately the actual updated field doesn't care how the update came to the issue but just reflects that there was an update.

The way I have seen teams get around this is to have an additional custom date and time field and use an automation rule to copy the time stamp into it when an actual user makes an update.

The rule would look like below.

Trigger: Issue updated.

Condition: User condition - User who triggered event - Is not in role - Atlassian-addons-project-access.

Action: Edit issue - New custom date field - {{now.jiraDateTime}}

Let me know what you think.

Craig Nodwell_7eve9b

Hi @Cash Coyne as mentioned by @Dan Tombs this is not out of the box behavior. What is the actual platform that you are working in? Also, do you have any scripting plugins available in your instance something like Scriptrunner? Only asking as this could help with under the hood work in capturing the date/time information that you want.

Cash Coyne_tanpr0

@Craig Nodwell , I have considered a solution like @Dan Tombs recommended, but if you have another one, I'd like to hear it. We have scriptrunner and are running in Jira Cloud.

Nic Brough -Adaptavist-

You could replicate the Automation rule @Dan Tombs gave us with Scriptrunner.

There's a script that would be easily modifiable to set a date over at https://library.adaptavist.com/entity/calculate-custom-field-on-issue-update?tab=cloud

Sebastian Appelgren

I have the same problem. I want a field that shows how many days of age the ticket is since it was created. This seems to be missing, you should really add this.

Anyhow, I found an example of an "automation" that could do this:

This works, but the problem now is that EVERY issue is "updated" every night when this script runs, which "breaks" another part of the system since i now get "false positives" on issue updates, that actually didnt get a "real" update from a user....

I guess the answer is, that there is no solution to this problem?

You should add a checkbox to the automation-flow like:

"do not trigger a issue update log when this automation is runned"

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