Why do my 'To Do Status' columns disappear

Question

Hi Team,

I have been facing this issue randomly for quite some time now. My columns suddenly disappear from the board unknowingly. I have to restore them again by editing workflow and adding them back from the dropdown list and updating the workflow as it was earlier.

The only problem here is that tickets from this disappeared column move to other columns and need to be moved back one by one after verifying if they belonged to this column earlier.

This causes a lot of time to be wasted in the restoration process.

Does anyone else face such an issue and is there a way to bring back the tickets to the column which was restored ?

Evgenii · Answer

Hi, @Tushar Shinde

There is one more place to look, who changed workflow - in workflow editor. But if it was edited by you, after changes, name of previous editor will be overwritten

Nic Brough -Adaptavist- · Answer

Without the audit log, you can not.  You will have to go ask all the other administrators which one of them is messing with your settings.

Tushar Shinde_jzgheg · Answer

Hi Evgeniy,

Thanks for your quick response.

Audit Log was the first place i thought of checking but being a free user, I was greeted with 'You're on the Free plan, so you can't view and track changes made across your site in the audit logs. To access the audit logs, upgrade your plan.' screen.

Where else can i find out if anyone has played around with working processes ?

Thanks in Advance.