Transition - adding multiple users or adding team

Question

I have a transition where when initated, two people will get added to the ticket and notified.

How do I build ino the transition rule to add two users to either a custom field (called stakeholders), or if I can have a team added to the ticket.

I tried them both, but thinking I don't have the right syntax.

Long story short, How can I add a team to a transition.

Thank you

Jack Brickey · Answer

@philipf , I think I figured it out. The image below is what worked for me as a post function for setting the Team field.

Jack Brickey · Answer

you indicated "I tried them both, but thinking I don't have the right syntax." Please share details of what you tried. I have not really leveraged the Team field at all as I don't have the need or see the value but happy to try. Maybe you could use

Copy Value From Other FieldCopies the value of one field to another, either within the same issue or from parent to sub-task.

and store the team in a custom field.

philipf · Answer

I am not using an automation, I am trying to avoid that complication.

I was hoping to simply have the transition (post-function) in the workflow populate the teams field with a team (i thought his was the super new funtioncality) when transitioned from one status to another.

Just like how you can make the post function reassign to reporter, or any specific person.

I just want to add a group to the ticket.