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Is it possible for customers to see all requests ?

Emeline Lagarde

Hello,

We're having a reflexion about using Jira service management as ITSM for our company.

Thing is that some of our customers needs to see requests from their team, is there any way to do it without giving them an agent account ?

Thnkds for your help,

Emeline

Accepted answers

Tansu Akdeniz

Hi @Emeline Lagarde

Customers need to be a part of same organization to see the other users requests.

You can also use Automation to add organization.

Asha Goyal_0i7i5i

Hello @Emeline Lagarde

Yes, you can share the request among the customer with the help of orgarnization.

https://confluence.atlassian.com/jirakb/share-with-button-differences-and-behaviors-on-jsm-portal-1188784642.html#:~:text=%22Share%20With%22%20field%20in%20the%20Request%20Form&text=In%20the%20Share%20With%20drop,be%20shared%20with%20any%20organization.

Kindly accept and vote the ans if it helps.

Thanks

All comments

Tansu Akdeniz

Hi @Emeline Lagarde

Customers need to be a part of same organization to see the other users requests.

You can also use Automation to add organization.

Asha Goyal_0i7i5i

Hello @Emeline Lagarde

Yes, you can share the request among the customer with the help of orgarnization.

Kindly accept and vote the ans if it helps.

Thanks

Emeline Lagarde

Thanks for help, I'll try it

Emeline Lagarde

Thanks for help I'll try it

Emeline Lagarde

@Asha Goyal @Tansu Akdeniz thanks for your help, it fits exactly what I need !

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