Hi Team,
How to setup/provide approval access to customer and agent
Hi @Pavan Kumar Tatavarti ,
You can set this up using the approval step in your workflow.
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/
The person(s) on the Approvers will be able to Approve/reject the request from either the portal or as an Agent.
Hi @Ronsmans, Can you please explain the issue in practical manner with step by step.
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