Does Jira have a product based pop-up feature?

Question

I am working at a Product based company where multiple customers have hardware devices, cartridges, mobile devices.

The customers are spread across globally.

Is it possible when customer complaints are received through calls, Jira shows a panel or pop-up enlisting all the information of that customer.

* Customer name, location
* Number of devices and components they have

Emily _ DevSamurai · Answer

Hi @Adil Parmar

Apart from Assets as @Nic Brough -Adaptavist- just mentioned, you can also take a look at AssetIT, an Asset management plug-in for Jira. It seamlessly integrates with Jira Service Management, so when you see a Jira ticket, you can also see what devices that customer is using.

You can take a look at the use case video for your reference: Jira Service Management in the IT Consulting Industry - AssetIT Use Case

Nic Brough -Adaptavist- · Answer

Hi Adil,

Not quite a simple popup (which is not good for users - this sort of thing should be done as panels or tooltips, so that they do not interrupt what people are doing), but JSM has the "Assets" system which allows you to document all sorts of assets, including customers, and have their details appear in places when working with an issue.

Start at https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management

You will need to move up to JSM Premium to get it.

The other option is to look in the marketplace for an app that can record and report on on customers.