Can't access backlog, board, etc., due to an error

Question

Hi!

Since three days ago, NOBODY on my team has been able to access some features of Jira Software, namely the Board, the Backlog and even the reports.
I have no idea what could be causing this. It was literally out of nowhere.

What have we tried:

Suspend and restore project access to users

Delete the project and recover it again

Here is a screenshot of what is happening:

If anyone can help I would appreciate it!

Andy Heinzer · Answer

Hi @Rúben Santos (1210712)

I created this support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-952106

I have also included your site-admin to that support case, so that we can investigate this error further.

Thanks

Andy

Rúben Santos (1210712) · Answer

Thanks! It will help a lot!

Trudy P Claspill · Answer

Hello @Rúben Santos (1210712)

Welcome to the Atlassian community.

While you are on the free plan and don't have access to Atlassian support, we can tag some Questions in the community to get Atlassian team members to take a look. I have done that for your question.