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User suddenly lost access to a confluence space

Andrew Seidel

Hi there,

This user lost access to a space they were working in, and try as I might, I can't get them back on.

This is the space warning:

Screenshot 2023-12-22 100114.png

So I headed over to his profile under: https://quantumweb.atlassian.net/people/ and gave him admin access as you can see below. But that space warning does not change, and he still does not have access. His permissions look the same as others that have access.

Screenshot 2023-12-22 100048.png

Any ideas?

Thanks

Andrew

Accepted answers

Laurie Sciutti

Hi @Andrew Seidel ~ what do you see when you hover over the warning?

All comments

Laurie Sciutti

Hi @Andrew Seidel ~ what do you see when you hover over the warning?

Laurie Sciutti

Also, check to see if the space permissions have changed.

Andrew Seidel

Hi Laurie,

There is nothing on hover over the warning.

Re; checking space permissions having changed, isn't that what I showed in my screenshot? They have changed, as this user can no longer access this space.

Cheers,

Andrew

Barbara Szczesniak

@Andrew Seidel I believe what you've shown is that you have given the user access to your Confluence instance. This is separate from Site and Space permissions.

If you open the Space the user is trying to access, select Space Settings in the left navigation, then go to Space Permissions > General, you will see the permission settings for the Space.

See this page for more information: https://confluence.atlassian.com/doc/space-permissions-overview-139521.html

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