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Major Incident indicator

Can someone please tell me what creates this indicator on the form?

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The switch indicates whether or not the ticket is a major incident, but the label at the top of the screen is only available when the Incident Management features are turned on.

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Eugenio Onofre_v78igo

There is a field on the incident screen called "Major Incident". This field works as a flag and, once enabled, adds the tag to the top of the incident screen.

Screen Shot 2023-12-21 at 18.23.33.png

Make sure to add this field to your Incident Edit screen.

Regards,
Eugenio

The switch indicates whether or not the ticket is a major incident, but the label at the top of the screen is only available when the Incident Management features are turned on.

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