Okay I'm stumped on something that's probably super easy. We have two projects, both created off of a template project, copying all the settings.
When I create a major incident in one I get a header label in light red saying major incident. In the other I do not. The major incident field is correctly set in both. I have no idea why they are behaving differently.
Top one doesn't work - bottom one does. If it matters, both were set to a major incident using an automation that simply does this in the additional fields box of an edit incident action:
{
"fields": {
"Major incident":"MAJOR_INCIDENT"
}
}
This is JSM enterprise.
