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Sending email to the new Team field in Jira

Ismail Sanni

Hi Guys,

I'm testing out the new Team field in Jira and i'm working on an automation to send email to the members of the team when the Team field changes. I have tried using the smartvalue but its not sending emails. I keep getting this error.

"Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty." Screenshot 2023-12-20 103920.png

Please who can help me out here.

Thanks

Accepted answers

Trudy P Claspill

Hello @Ismail Sanni

Currently it is not possible to send email via Automation rules to a Team. There is a change request for it to which you can add your vote/comments.

https://jira.atlassian.com/browse/JRACLOUD-82542

All comments

Mohammed Aamer Khan_000ayw

Hi @Ismail Sanni

Try using {{issue.fields.customfield_10001.emailAddress}}

.emailAddress will help you to get email address of user present in field.

Trudy P Claspill

Hello @Ismail Sanni

Currently it is not possible to send email via Automation rules to a Team. There is a change request for it to which you can add your vote/comments.

https://jira.atlassian.com/browse/JRACLOUD-82542

Ismail Sanni

@Mohammed Aamer Khan It didn't work as well.

Thanks for your help.

Ismail Sanni

Hi @Trudy P Claspill Thanks for your help.

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