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Clear suppression list on free acc

Sol_2sewsq

HI.

I`m using free plan of Jira service management without support ability.

There is currently one e-mail address in suppression list.

Everything is OK with this mail (it receives and sends emails from\to other mailboxes).

How I can remove this address from the suppression list?

Accepted answers

Andy Heinzer

Hi @Sol

Could you please share with us the email address that is not receiving messages from our Cloud services? Once we know that address we can investigate this further.

Thanks

Andy

All comments

Jack Brickey

Escalated for investigation

Andy Heinzer

Hi @Sol

Could you please share with us the email address that is not receiving messages from our Cloud services? Once we know that address we can investigate this further.

Thanks

Andy

Sol_2sewsq

[redacted]

Sol_2sewsq

thanks a lot

Andy Heinzer

@Sol I found that address was being suppressed, but I was unable to find the original SMTP bounce message. As such I can't say why this happened. I have cleared the suppression from our side.

Should this happen again, please let us know within 30 days of the first message not being received and we should be able to at least learn more about why this happens.

Andy

Sol_2sewsq

Thanks a lot!

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