Blocklist ( Blocked Emails )

Question

I Have a Problem

In Protocoll Contact with Customer, i have Many users which Shouldnt landed There with Notification - Email Adress this User are in Blocklist, but, in Project Settings, theres Almost no One, and none of This Users are Blacklisted.

Can Someone Clarify my, if Administrator Portal (There where you Managing Licenses) have its own Specific Blocklist, and how Unblock this Users ?

Wroblewski, Arkadiusz · Answer

How i Said, there´s none Emails in The Blocklist in Project Settings.

Looks like Mailhändler Block on Themself. (Without Reason, maybe after Passwort Change from user)

eugenio_onofre · Answer

Hi @Wroblewski, Arkadiusz

Jira admins are able to administer their blacklist.
Official documentation is below:

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.

Regards,
Eugenio