Combined Software and Management kanban

Ben Øye

Im trying to make a combined kanban within Jira Software that displays the project cases and displays the related cases registered in our Software Management (Support project)

It works for me / us as part of the organisation, but the customer can only see the project cases, not their support cases, ive tried most permission interactions I can think of. The kanban filter im using is:

project = "NSF" or Organizations = "Norsk Stål AS" and resolution = empty ORDER BY created DESC

What am I missing, or am I on a impossible quest? The customer can see the relevant cases in their respective environments, project in project and support in portal.

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

The initial answer that sprang to mind when I skimmed the question was just "include both projects in your board filter".  It's still the right generalised answer, but you have given us the filter, and I think there are probably problems with the filter leading to your question!

The most simple filter you could use for the given case is probably "project in (NSF, <support project>)" but you are selecting by organisations and looking at resolution too.  I think your filter is not doing what you expect.

Unless you qualify a filter with exactly how clauses are joined, Jira (and everything else that does Boolean logic) will read your filter as a single sentence, and most humans do not understand the order of precedence when you mix AND and OR in a search. 

I suspect your "and resolution = empty" is what is messing you up - your search is looking for a project, and unresolved issues with a certain organisation. 

I think you probably want:

(project = "NSF" or Organizations = "Norsk Stål AS") and resolution is empty ORDER BY created DESC

Note that I've also changed resolution = empty to resolution is empty - I cannot remember if = empty is looking for a value of empty, rather than a null value.  Resolution is empty will always return all unresolved issues though, so I always use it.