Is it possible to avoid notification sent from Jira when replying to request’s email notification?

Question

The issue is that when replying to a request's email notification (e.g. to add request participants in the cc), the email is added to the activity of the issue as a reply to customer. And because all replies to customer are indeed sent to customer, the email is sent again which causes a customer to receive 2 identical emails: 1 sent via email and 1 via Jira. Is it possible to avoid this without disabling notifications from Jira since it is primarily used for communication?

Igor Medeiros - Modus Create · Answer

Hi @Jovita Moguleviciute

If you are still looking for alternatives, our app Notification Assistant for Jira may be able to assist you with this scenario.

It allows you to fully control notification triggers and to select what to notify or not, additionally, you can create your own email templates and schedule notifications as well.

Feel free to reach out!

Jack Brickey · Answer

Notifications for participant added, is indeed controlled through the project settings > customer notifications > participant added event. Regardless of how you add a participant, via cc or adding them within the application directly, if participant added notification is enabled, then customers will indeed receive a notification. So the only option would be to disable that Yvette notification.

Jovita Moguleviciute · Answer

Hello, yes, I am talking about the public comment which is used for communication. Email replies are mostly needed to CC additional individuals, unless there is a way to add request participants without enabling "Participant added" notification.