Unable to create issues using CSV file

Question

Hi,

We have attempted to create an issue using CSV importer, but we are facing an error as mentioned below:

* Issue can't be created due to the error/s [ Issue type is a sub-task but parent issue key or id not specified. ]

Attached error and screenshot and spreadsheet screenshot images for your reference.

TC Wang_f5xqx2 · Answer

Hi @Dileep Kumar welcome to the community!

Have you checked your issue hierarchy? Per your description, the error occurred when you were trying to import sub-tasks without specifying their parent issues. To import sub-tasks, you need to include a column in your CSV with the heading "Parent ID" or "Parent Key."

More info on creating issues using the CSV: https://support.atlassian.com/jira-software-cloud/docs/create-issues-using-the-csv-importer/

Hope the above helps!

unknown · Answer

Hello @Dileep Kumar

The error means exactly what it says. Sub Tasks must have a Story as their parent, so you must provide the IDs or keys of those Stories in the CSV file.

I suggest you re-read the documentation on how to format the CSV file correctly.

BHUSHAN PATIL_fap6cn · Answer

Hi @Dileep Kumar ,

I think you are attempting to create a sub-task using the CSV importer in Jira without specifying the parent issue key or ID. Please verify and check CSV file if there is any sub-tasks. To resolve this error, ensure that the parent issue key or ID is specified in the CSV file used for the import. also refer CSV import Parent-child mapping.

Regards,
Bhushan