I've been tasked to set up automation to prompt for customer comment after certain intervals. For example, after a ticket has been in a status of "Waiting for customer" for 3 days without comment from the customer we want to send a notification. We want to continue to do this at the 7, 14, 21, and 28 days marks based on the date of the last customer comment. I thought I had it figured out, but then I realized the JQL I was using sent the notification at the 3 day mark and that was it. I am NOT a developer and I have a tough time wrapping my head around creating syntax like this. Any help or suggestions would be much appreciated.
