Users id/ User email Id mapping with new mail Id.

Ravi Kumar Boddu

Hi All,

There is a change in the domain recently hence we want map the existing user emails with new emails to retain the history. 

What is the best way to bulk map the users and is there any script which helps to run against the Jira instance.

Your inputs will be helpful 

Jehan Bhathena

Hi @Ravi Kumar Boddu ,

If you've claimed the new domain, the using Atlassian Access this can be achieved : https://www.atlassian.com/licensing/atlassian-access#whats-the-difference-between-managed-and-billable-users

If you've got "Unmanaged" users, then the only way to go ahead would be to put out a site wide communication asking all of those users to individually update their own profile's and emails.

Found this article that might help clarify the use case : https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html