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filter suggested articles by component

Carla Gonzalez_qhcun9

I have one JSM project for 3 different products. In the request form, the user specifies which product they have a question for by specifying a component.

When they type the request summary, it's possible that the suggested articles are for another product, not the one they just selected in the component field.

The articles are split into different categories, corresponding to the components/ products.

Is there any way for the suggested articles to be filtered according to the selected component/ product/ category in the form?

Carla

Accepted answers

Marc -Devoteam-

HI @Carla Gonzalez

This can't be done the articles shown are based on if its allowed on a request and if so you can have all shown based on summary input, or restrict the articles be labeling them and add only the allowed labels on a request