Modifying which emails create tasks

Jonah Greenberger

Hi! Right now all my emails are being brought into Jira and creating tasks which means about 200 tasks added per day, many of which dont require any action but now I have to categorize and resolve them in Jira. Is there a better way? How can I modify what type of emails create Jira ques?

Marcus Jones

Hi @Jonah Greenberger welcome to the community!

 

I'm not sure there is a way natively to do that in JSM (Someone please correct me if I'm wrong). I actually do the same thing and I handle that with power automate. It is a low code/no code tool that I use to monitor an inbox. When a new email arrives I look for things like whether or not is has an attachment and/or if the subject has certain key words in it etc. If it does then it gets sent into Jira and if it doesn't then I drop it and don't send it into Jira. 

The other way you could solve this is with Jira automation. You could trigger when a new issue is created, then run an IF condition to check for whatever you want like Summary Does Not contain "keyword". If it doesn't contain your keyword use the next action to delete it. Be careful though, once issues are deleted they are gone forever!