How can I create an automation that will limit the amount of times a word will appear in a title?

Sam Vanderbilt

I have automation where my team uses a label to duplicate tickets and when doing so it adds the word Recurring to the title (it's important to have this in the title).

However, as time goes by, we need to reduplicate tickets and then we end up with tickets that have Titles like "Recurring - Recurring - Recurring".

The outcome we want is that the word "Recurring" is limited to being added to the title one time.

Zac

Hi there,

This one should hopefully be pretty simple. You would update your automation rule so that it only appends the summary if it doesn't find "Recurring" in the summary, i.e

Although, I would suggest there is a neater way to do it.

I would suggest instead of using labels to trigger the clone - use a manually triggered automation AKA an Action. Have this rule update a custom field, perhaps a checkbox "Recurring". Have the the rule set the checkbox for both the original issue and the newly created one.

This has a couple of benefits,

- the user experience a bit more streamlined via the Actions menu

- you now have a datapoint you can reliably query and report on

- you could use this check flag to insert 'Recurring" into the summary - without picking up false positives if someone happens to insert "Recurring" into the title of a fresh issue

Hope this helps!

Zac