How to setting incoming email for new customer can create ticket ?

Question

The problem I'm facing is that I can't configure the email sent in by a reporter who isn't in the Jira system to create a ticket in my system. I always have to enter information in the default reporter field.

However, the tickets created don't use the customer's email. How can I configure it so that I don't need a default reporter?

Lokesh Singh Sisodia · Answer

@Jack Brickey How is it possible with Non JSM project? i am using company managed project?

Jack Brickey · Answer

That is not where you set up the email handler for JSM. Please go to your project, then project settings, followed by email requests. There you will be able to set up the email handler to properly create new tickets or comment on existing tickets using emails. You can either use the default provided email address or a custom email address of your choice.

Amity Support · Answer

I'm setting here but when new Client send Mail to us their email show

Default Report but i want it show email client.