where can i get the information about Reports option and its sub options present in the jira cloud

subhash mungara

i need detailed information about Workload, Satisfaction Requests deflected, Requests resolved and sub options that are present in these options

Trudy P Claspill

Hello @subhash mungara 

I found this page that mentions these reports.

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports/

This page talks more about Requests Deflected and Requests Resolved.

https://support.atlassian.com/jira-service-management-cloud/docs/how-are-my-knowledge-base-articles-performing/

This talks more about Satisfaction reporting.

https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/