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Open request to transfer to new customer

BKT Helpdesk

Kindly guide how to transfer open requests in project to new customer directly with all comments and actions taken.

Accepted answers

Asha Goyal_0i7i5i

Hello @BKT Helpdesk

If your target customer account is also a reporter, you could search for all issues that match that reporter using JQL for example and perform a bulk operation to update it to a new account.

Hope this helps.

Please accept the ans if this helps.

Thanks

All comments

BKT Helpdesk

As attached below, need to transfer open request and close request with approvals from vaishali.kukale@bkt-tires.com to vaishali.kukale@bkt-carbon.com due to domain change without loosing any data.

Asha Goyal_0i7i5i

Hello @BKT Helpdesk

If your target customer account is also a reporter, you could search for all issues that match that reporter using JQL for example and perform a bulk operation to update it to a new account.

Hope this helps.

Please accept the ans if this helps.

Thanks

BKT Helpdesk

Thank you for your help. I have found all issues but not able to find to transfer from one customer to another. As below screen shot bulk transfer is for one issue type to another. Kindly help in this.

Screenshot 2.jpg

BKT Helpdesk

Issue resolve by bulk transfer. Thank u for your help.

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