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Automation is not sending DM slack messages to users

Andrew

I have an automation that sends slack direct messages to my team members for peer reviews. The automation trigger logic is working fine, however when it gets to the slack message step my teammates are not receiving any slack DMs. I have made sure that I have added their userIDs in the correct formation but still not working.

Only thing that I can think of is:

Do you need to have the Send as automation checked?
Do my teammates need to add the app to themselves in slack?

Thanks team!

Any help would be much appreciated

Accepted answers

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Trudy P Claspill

Hello @Andrew

Please show us the complete automation rule you have created.

Are you getting any information in the Audit Log for the execution of the rule that provides a clue about what is happening when the rule executes?

Andrew

@Trudy P Claspill

I have a weekly schedule at 9:00am (Monday to Friday) that runs a JQL query that looks for items that have been in the Peer Review column for more than 24hours.

I then have a slack message that is supposed to send direct messages to 2 of my engineers with the issue item info to remind them to do the peer review.

Here is a screenshot of what I have set up in the slack notification step

I have purposely not displayed my engineers slack userID numbers in the screenshot, but I am 100% certain that I the correct userIDs as per the Atlassian doc.

Screenshot 2023-12-14 at 8.56.23 am.png

The audit log has a success record but my engineers did not receive a slack notification. What is interesting is that I received a slack notification but I assume I received it as the owner of the slack bot?

Trudy P Claspill

Are you using the built in Send Slack Message action, with a Slack webhook?

Have you tried using that same webhook to send a message to a Slack channel instead of a user, just to confirm the webhook is correct?

I tested using the Send Slack Message action to send a message to my own Slack account, with a webhook I had already confirmed worked successfully to send a message to a channel in the same Slack workspace. I found that the message appeared under my conversation with "Slack Bot" rather than in my direct DM. I found the message by clicking on the Activity button in Slack.

Screenshot 2023-12-13 at 3.00.25 PM.png

Andrew

Correct - I am using the built in Send Slack Message action, with a Slack webhook.

I have tried using the same webhook to send a message to a channel in the Send Slack Message action and it also doesn't work.

For you slack app webhook, did you set it up to a channel or to yourself?

I can't see where I am going wrong and wondering if this is a bug in the automation

Mikael Sandberg

Hi @Andrew,

Do you still looking for a solution for this? If so, are you using the legacy Incoming webhooks or did you follow Slack's recommendation and created your own app?

I am running into the same issue and have discovered that the issue is related to which app you are using. It looks like automation is expecting you to use the legacy app instead of the recommended way by creating your own app. The Channel or user override is only working with the legacy app at the moment. I have an open support ticket on this and can add more updates when I have some if you like.

Mikael Sandberg

For anyone that runs into the same issue and are using the Slack's recommended way of creating an app for incoming web hooks instead of the legacy app that Automation relies on, there is now bug logged for this, AUTO-1309. I have also added a comment to it with the workaround if using the legacy app is not possible.

Andrew

@Mikael Sandberg - you legend! Let me triple check what slack set up I am using. I think I may have followed the Slack recommendation and created my own app.

Really appreciate your help and looking into this.

Mikael Sandberg

@Andrew You're welcome! And if you are using your own app, just make sure that you set the scope to also include chat:write for the bot.

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