Step 5 of the instructions shows 'Create project' and a screen shot to add Customer service types and fields. When using the template our does not show this.
Instructins URL:
https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/customer-service-management#overview
Customer: Nimo Industries
Hi Pete,
I would like to confirm you wanted to be able to access the request types for JSM Customer Service template after creating the project?
If so - while the screenshot on the website shows the list of out-of-the-box request types in the JSM customer service template you may need to click on a few menus to be able to go to the page where you can add and edit request types.
After creating the project >> click on project settings >> request types >> create request types
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