nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Change Jira user email

Bono Choi

My company's email address(domain) has changed and I would like to change my Jira user's email address.
To change the email address, enter the new email address in the Email menu of Manage account and select the "Save changes" button.
However, the email address did not change, and a new user was created.
Existing users' email addresses will not be changed.
Please help me.

Comments

Fazila Ashraf

Hi @Bono Choi

Welcome to community!

Is the new domain added to the verified list?

Please note : "You can only update an email address if the new email address also belongs to a domain you verify for your organization."

More details in https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/#Update-email-address

Bono Choi

Hi, @Fazila Ashraf

Thanks for checking.
Is there any way to change the domain without registering it?
I'm not sure if I understood the guide well, but is it possible to change my email address over time even if I don't register a domain?

Fazila Ashraf

From what i read, it is not possible to update the email address to an unverified domain. Instructions to verify domain -> https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/

The article mentions in few lines about 'still being able to' but as the timelines are 2021 i dont think it is valid anymore to 'still update'.

Bono Choi

Yes, I understand.
First, let’s check the domain settings.
Thank you for your support.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud